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DXC Technology Company (DXC) Q1 2023 Earnings Call Transcript – The Motley Fool

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DXC Technology Company (DXC 2.92%)
Q1 2023 Earnings Call
Aug 03, 2022, 5:00 p.m. ET
Operator
Good day, everyone. My name is Kelly Ann, and I’ll be your conference operator for today. At this time, I’d like to welcome everyone to the DXC Technology Q1 2023 earnings conference call. Today’s call is being recorded.
All lines have been placed on mute to prevent any background noise. After the speakers’ remarks, there will be a question-and-answer session. [Operator instructions] At this time, I’d like to turn the conference over to Mr. John Sweeney, head of marketing and investor relations.
Please go ahead, sir.
John SweeneyHead of Marketing and Investor Relations
Thank you, and good afternoon, everyone. I’m pleased that you’re joining us today for DXC Technology’s first quarter fiscal year 2023 earnings call. Our speakers today on the call will be Mike Salvino, our chairman, president, and CEO; and Ken Sharp, our EVP and CFO. The call is being webcast at DXC Investor Relations, and the webcast includes slides that will accompany this discussion today.
Today’s presentation includes certain non-GAAP financial measures, which we believe provide useful information to our investors in accordance with SEC rules to provide a reconciliation of those measures to their respective and most directly comparable GAAP measures. These reconciliations can be found in the tables included in today’s earnings release and in the webcast slides. Certain comments we make on the call will be forward-looking. These statements are subject to known risks and uncertainties, which could cause actual results to differ materially from those expressed on the call.

A discussion of these risks and uncertainties is included in our annual report on Form 10-Q and other SEC filings. I’d now like to remind our listeners that DXC Technology assumes no obligation to update information presented on the call, except as required by law. And with that, I’d like to introduce DXC Technology’s chairman, president, and CEO, Mike Salvino. Mike?
Mike SalvinoPresident and Chief Executive Officer
Thanks, John, and I appreciate everyone joining the call today, and I hope you and your families are doing well. Today’s agenda will begin with an overview of our Q1 results. Next, I will update you on the progress we are making with our transformation journey. Ken will then discuss our financial results in more detail and our updated guidance.
And finally, I will make some closing remarks before opening the call up for questions. Our transformation journey is creating value. But as you can see with the shortfalls in the quarter, we need to do better. The good news is we have the right plan for FY ’23.
We are laser-focused on executing this plan with my team of operators, and the work that needs to be accelerated is within our control. We’ve done a nice job of investing in our business that has produced a stronger quality company and deeper customer relationships that have positively changed our reputation in the industry. When I talk about the quality of company that we are, I want to highlight, we continue to improve our free cash flow generation. Debt and capital allocation is being well managed.
We have portfolio-shaped and sold off businesses that were distractions to our strategy. We have consistently grown GBS and narrowed the declines of GIS while moving our revenue mix toward the higher value business of GBS. And finally, we’ve improved our governance significantly. Concerning customer relationships, the NPS score that we communicated during these calls shows that we now have deep customer relationships because we are delivering.
Our customers trust us with their mission-critical systems and now trust us with their higher-value business needs, which is evidenced by the consistent growth of our GBS business. New and existing customers are turning to us for their ITO and modern workplace needs because of the quality of company we have built and our reputation that we deliver for our customers. As you heard last quarter, our plan for FY ’23 was to begin the year with lower margins and to increase them throughout the year. We are accelerating our cost optimization to reduce $500 million in cost by the end of the year.
Not only is my management team focused on this, but so am I. I want to remind everyone that roughly the same team of operators took out $700 million of annualized costs in FY ’21 while delivering for both our customers and colleagues and clearly expanding our margin. It’s this experience that gives us confidence that we can do it again. The Q1 results are as follows: revenue was $3.71 billion and minus 2.6% organic.
Book-to-bill was 0.87 in the quarter. This shortfall was within our control. We purposely pushed out deals in the areas of ITO and Modern Workplace due to poor economics. All that being said, we are currently at a trailing 12-month book-to-bill of 1.06, and we expect to be back over one in Q2.
Adjusted EBIT margin was 7% and EPS was $0.75. And finally, free cash flow was negative $12 million, which is a significant improvement from the negative $304 million that we produced last year. Now, I’m going to give you some additional color around our transformation journey. The first step is to inspire and take care of our colleagues.
It is very clear that people want to join DXC, which used to be an issue in the market. I’m very pleased by the way we have taken care of our people impacted by the Russian-Ukraine conflict and COVID-19. Concerning our customers, our most recent NPS score was 30, which is on the high end of the industry benchmark range. I mentioned earlier that customers are now trusting us with their higher-value business needs, and our analytics and engineering offering is a great example of where we have consistently performed well in the market.
From one of the world’s leading retailers, we are changing the way the loyalty program works to enable the company to increase revenues and decrease costs. We are transforming their loyalty technology and data to better ingest and manage the right data. This data-led transformation is delivering their customers more personalized offers so that they can use their loyalty points where they are most impactful across all channels. This has increased loyalty and spending, which has helped the retailer grow.
In addition, the transformation has lowered cost by managing the right data versus all the data. Analytics and Engineering is an offering that we have consistently grown in double digits, which has helped us with our strategy to grow GBS. In Q1, the 2.8% growth in GBS is the fifth quarter of consecutive growth, and we narrowed the declines of GIS, producing negative 7.2% growth due to the improvement in Modern Workplace. Optimized cost is the next step.
As I stated earlier, we have high confidence that our cost optimization will improve our margins and make DXC easier for our colleagues to work here, easier for our customers to work with us, and position us well for the future. We expect to eliminate $500 million of cost. This is comprised of the following areas: staff optimization, including increasing productivity and offshoring, contractor conversions, office and data center space, network, and telecommunications, and third-party spend in the areas of hardware and software. I also want to highlight a reminder that I discussed with my management team that along with these actions, we will continue to run the business.
This means we will continue to hire for the businesses that are growing, like GBS, and to scale the offshore presence of our global delivery network. The fourth step is seize the market. Our Q1 book-to-bill of 0.87 was a direct result of more disciplined dealmaking, and our trailing 12-month book-to-bill is still a healthy 1.06. New work for the quarter was 57% and renewals were 43%.
As I said before, we pushed out a number of deals in the ITO and Modern Workplace areas because we believe we can get better economics. The demand in the ITO and Modern Workplace market is there, and customers want providers that are financially stable, are investment grade, and will deliver. That is now DXC. And due to these points, our reputation has changed in the industry, and that is why we are now the safe pair of hands.
Deals are coming our way, and we are being very disciplined in our dealmaking. Providers have given customers aggressive deals in the past with hopes that they can improve the economics over time, and the old DXC was part of that trend. We all know that these deals were hard to economically make work. The new DXC is focused on doing good deals from the start.
And although this disciplined dealmaking may have a short-term impact on our book-to-bill, we believe that it will help us longer term improve margins and deliver for our customers. All that being said, we expect Q2 to be back over one. And finally, I am pleased with the financial foundation and how far we have improved the quality of DXC over the last couple of years. We’re doing a nice job improving free cash flow and the business is producing results that has helped us manage our debt below $5 billion.
We have also delivered $900 million to shareholders through our capital allocation program while being below our target debt level. And finally, we have significantly improved our corporate governance. And with that, now let me turn the call over to Ken.
Ken SharpExecutive Vice President and Chief Financial Officer
Thank you, Mike. Turning to our progress on the transformation journey. We continue to move forward on our key initiatives. Q1 organic revenue declined 2.6%, 10 basis points or $4 million below the bottom end of our guide.
Adjusted EBIT margin of 7% was 50 basis points below the bottom end of our guide. Year over year, we improved free cash flow performance by $292 million. Free cash flow was $88 million, better than the expectation we gave on the Q4 call. As a reminder, Q1 cash is seasonally impacted, including software vendor payments and incentive payments.
Non-GAAP diluted earnings per share of $0.75, $0.05 below the bottom end of the EPS range. Moving to the income statement on Slide 12. The first quarter gross margin declined 40 basis points compared to prior year primarily due to increased direct cost as a percent of revenue and unfavorable FX movements. We invested in our global delivery network in order to improve our delivery and ultimately allow us to optimize cost.
While we are making these investments and doing the knowledge transfer, it is leading to higher costs. In addition, we made investments to deal with demand in the GBS marketplace, as well as to exit Russia. Finally, we need to optimize cost to drive higher margins in GIS. SG&A as a percent of sales increased 10 basis points as we made investments in certain corporate functions.
Other income decreased 40 basis points due to lower noncash pension income. Our preference is to move toward a stronger balance sheet by reducing pension exposure. As a result, adjusted EBIT margins declined 100 basis points. Our cost optimization efforts have moved at a slower pace than anticipated as we were thoughtfully building our plan.
Net interest expense is favorable, benefiting from lower interest expense and higher interest income. EPS was down $0.09 compared to prior year and was impacted by $0.12 from lower margins, $0.10 from unfavorable FX rate movements, $0.02 from the higher tax rate. These impacts were partially offset by $0.15 due to lower interest expense and a lower share count. For revenue, the continued strengthening of the U.S.
dollar is resulting in $1 billion of headwinds or an additional $374 million from our prior guidance. FX is having a more meaningful impact on margins due to a higher concentration of cost in U.S. dollars. Year over year, FX is negatively impacting adjusted EBIT margin by approximately 50 basis points or an additional 25 basis points of margin impact from our prior guidance.
Next, let’s turn to our segment results. We continue to see improvement in the business mix as GBS becomes a larger portion of the business. For the quarter, GBS increased 180 basis points to 47.4% of total revenue. GBS has consecutively grown for five quarters and is our higher-value business with higher margins and lower capital intensity.
GBS continues to grow organically, up 2.8%, driven by strong Analytics and Engineering demand. The GBS profit margin was down 250 basis points to 11.9%, impacted by higher cost and FX. GIS organic revenues declined 7.2%. GIS profit margin was 6.5%, an improvement of 70 basis points, benefiting from lower costs, a gain on sale of assets, partially offset by FX.
With our cost optimization efforts, we expect to see improvements in our segment margins in the second half of the year that will continue through FY ’24. Turning to our six offerings that comprise GBS and GIS. Starting with GBS, Analytics and Engineering continued its strong organic growth of 15.7%. Applications declined 2%.
Insurance Software and BPS generated $368 million of revenue, up 0.3%. Moving to our GIS offerings. Security was down 0.3%. Cloud Infrastructure and IT Outsourcing is performing in line with our expectations, with declines moderating at negative 4.4%.
Modern Workplace was down 16.1%, an improvement from the fourth quarter of down 19.6%. We expect to see continued improvement in Modern Workplace throughout FY ’23. The GIS book-to-bill has been impacted by our increased pricing discipline Mike mentioned earlier. We have taken a more disciplined approach to ensure we achieve reasonable economics that appropriately cover our cost of capital.
At the end of the day, we believe the market realizes for large-scale IT infrastructure-type work, DXC is the safe pair of hands. We believe our competition has been forced to be more rational. As a result, we expect to be able to sign work with better economics. Slide 16 demonstrates how DXC continues to benefit from its financial foundation.
Debt continues to decline due primarily to FX impacts on euro-denominated debt. Currently, about 60% of the outstanding debt is euro-denominated. At $4.8 billion in debt, we are below our target debt level of $5 billion. We continue to reduce our restructuring and TSI-related cash outflows.
These expenses totaled $35 million in the quarter, down significantly from prior year. Capital expenditures and capital lease originations as a percentage of revenue were 6.4% in the quarter, down from 11.9% in Q1 FY ’22. We continue to thoughtfully examine our capital expenditures and capital leasing as our capital intensity presents a significant opportunity to improve cash flow. As we think about cash generation and capital available for deployment, let me take a moment to discuss the interplay of capital or finance lease debt reductions and cash available for capital allocation.
In FY ’23, we expect to repay $500 million of capital leases, reducing debt. Based on our efforts to better manage fixed asset purchases via capital leasing, we expect to reduce borrowings in FY ’23 to approximately $200 million of capital lease originations. So, between the capital lease repayments and the lower originations or borrowings, our debt would be reduced by an approximately $300 million. The $300 million of capital lease debt reduction provides flexibility to either borrow for capital allocation by staying at our target debt level or further delever.
Our expectation is to hold our $5 billion target debt level, yielding cash available for capital allocation of $500 million. Moving to Slide 19. Given our current valuation, we believe the best capital allocation decision is to repurchase our stock. We have returned $900 million to our shareholders by repurchasing 27.8 million shares or over 10% of our outstanding shares since the start of FY ’22.
As of the end of June, we are halfway through our recent $1 billion share repurchase program and are on track to complete this prior to reporting our fiscal year results. Further, we are on track to achieve our $500 million of cash proceeds due to our previously discussed portfolio-shaping initiatives. Turning to our guidance for the second quarter. Revenue of $3.55 billion to $3.58 billion, two key items addressed in our revenue guidance.
Foreign currency is expected to be a headwind of 7.2% or almost $290 million year over year. Divestitures are expected to reduce revenue by about $93 million, organic revenue growth of minus 1.5% to minus 2.5%. Adjusted EBIT margin, 7% to 7.5% as we continue to face headwinds from higher cost as a percent of revenue and FX. Non-GAAP diluted earnings per share of $0.70 to $0.75.
Our updated FY ’23 guidance. Revenue of $14.6 billion to $14.75 billion. We now expect foreign currency to be a $1 billion year-over-year headwind. This is an increase of over $300 million as compared to prior guidance.
Divestitures are expected to reduce revenues by about $325 million. Organic revenue remains unchanged at a decline of 1% to 2%. Adjusted EBIT margin in the range of 8% to 8.5%. This reflects higher-than-anticipated costs as a percent of revenue and an FX impact of about 25 basis points.
We expect margins to improve through the second half of the year as we execute on our cost optimization efforts. Non-GAAP diluted earnings per share of $3.45 to $3.75, down $0.40 from our prior guidance. Free cash flow of $700 million reduced by $100 million. We are reaffirming our guidance for FY ’24.
This reflects our confidence in our ability to execute. While we have more progress to make with our margins, let’s put it in perspective. Over the last couple of years, we have improved our margins while offsetting headwinds, including divesting a large portion of our business, revenue declined due to legacy terminations, lower pension income and significantly reducing restructuring in TSI. While our cost optimization initiatives ramp slower than anticipated, we believe we have the right plan with the right operators to accelerate our margins.
With that, let me turn the call back to Mike for his final thoughts.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Ken. And let me leave you with a few key points. Our transformation journey is creating value, and we are confident that we are taking the right steps for DXC in the short term that will set us up for success longer term. I’m pleased with the quality of the company DXC has become with our stable debt, sound capital allocation strategy, free cash flow generation focus, investment-grade profile, improved governance, and our consistent growth in GBS.
I’m also pleased with the work our team of operators has done to change our reputation in the industry and deliver for our customers to become the safe pair of hands. We have a good plan, and we are laser-focused on accelerating our cost optimization to improve our margins, and we will deliver. And finally, I like the way the ITO and Modern Workplace market is breaking our way, and it is up to us to win the new work at economics that benefit DXC longer term. And with that, operator, please open the call up for questions.
Operator
Thank you. [Operator instructions] We’ll hear first today from Bryan Bergin with Cowen.
Bryan BerginCowen and Company — Analyst
Hi, guys. Good afternoon. Thank you. I wanted to start first just on a demand question.
So, just can you talk about how client conversations are progressing just as it relates to the macro uncertainty? Are you just causing any change in deal cycles or conversion? Understanding you’ve talked about some pushouts that are your own conscious decisions. But are you seeing anything there in cycle timing, conversion? And just if you could break that down between maybe U.S. and ex-U.S. clients, if you’re seeing any difference in behavior there.
Mike SalvinoPresident and Chief Executive Officer
OK. So, Bryan, good to hear your voice, and thanks for the question. Let me first start by saying we’re not seeing a real difference between Europe and the U.S. and APAC.
So, let’s put that aside. The second thing is now let’s look at the demand by GBS and by GIS. The GBS demand is definitely there, and we’re seeing it in our results because you can’t grow the Analytics and Engineering business 15.7% and also have the book-to-bill of 1.17 if the demand wasn’t there. You will also see — I’ll comment on the margin at some point in time again through this call, but the investment that we made, one of the investments we made in Q1, and this is on me, is that we did build a bench for GBS.
That market is literally a market that if you can show up with the right skilled people at the client’s doorstep first, you’re going to win the work. But they really, really want to see the skills. And I think everybody on the call knows that the demand environment for the skills is high. So, we invested, we built the bench.
So, we’re seeing good demand there. I don’t see any issues, and I love the way that we’ve now broken the insurance business out and we’re more laser-focused on doing work for those insurance companies. Now, in contrast, we see GIS. And GIS, I would also tell you the demand is there.
If you go look at the marketplace, you’ll see that there are customers in the ITO and Modern Workplace segments that are trying to figure out what do they do with their work moving forward. And I made in my prepared comments, they’re focused on, do you deliver for your customers or your customers’ reference? Well, that’s why I talked so much about our customers in my script. Then the second thing is our investment-grade profile. And third is, financially, are you doing OK? And that’s why I talked about the quality of the company, and I also talked about the safe pair of hands.
So, we’re definitely seeing the deals come our way. Now, here’s the deal. Traditionally, those customers have been given deals where the providers have invested in them upfront, only to turn around and then hope to get the economics better moving forward. And we have said, when I talk about our disciplined dealmaking, we’re not doing that anymore.
So, we want the deal to be good for both the customer and us right off the bat. So, look, in this quarter, we had — it wasn’t just a couple of deals. It was three or four deals that we pushed out because we got to the terms, we got to the economics, and we didn’t like the economics. Do I think those deals are lost? No, because we believe now that those customers know that we are the ones that will deliver.
And look, I said in the call, I expect that our book-to-bill will come back over one in Q2. So, demand environment is decent for us. I don’t see any issues with the demand.
Bryan BerginCowen and Company — Analyst
OK. OK. I appreciate that [Inaudible] my question.
Mike SalvinoPresident and Chief Executive Officer
Bryan, was that the color you’re looking for?
Bryan BerginCowen and Company — Analyst
Yes, it was, Mike. So, I appreciate that. And I was going to ask about the risk of loss of those deals, but you kind of answered that for me. So, maybe I’ll use a free cash flow follow-up here.
Just, Ken, how are you projecting free cash flow cadence over the course of the rest of this year? And the reduction of $100 million, is that comparable to margin, kind of half FX, half operational?
Mike SalvinoPresident and Chief Executive Officer
Hey, Bryan. So, let me just — I’ll do a pivot real fast because the deals that we pushed out, one, those are large deals; two, do I expect that they’re lost? No. All right? And it’s not like we’re not actively working with them right now to show why the pricing that we gave them was the right pricing. Fair enough?
Bryan BerginCowen and Company — Analyst
Yeah, understood.
Mike SalvinoPresident and Chief Executive Officer
OK. Free cash flow.
Ken SharpExecutive Vice President and Chief Financial Officer
Yeah. So, just maybe two quick things. So, the guide down of $100 million, probably rounded a bit, but it’s really margin or 100% margin. We thought it was sensible to take that off, and then fully expect cash to build throughout the year and expect to have some good quarters in front of us.
Bryan BerginCowen and Company — Analyst
All right. Thanks, guys.
Mike SalvinoPresident and Chief Executive Officer
Next question, Kelly Ann?
Operator
Next question from Bryan Keane with Deutsche Bank.
Bryan KeaneDeutsche Bank — Analyst
Hi, guys. Good afternoon. I guess I’ll ask about the margins. I think you gave guidance for the first quarter almost two months into the quarter already for first quarter.
And I’m just a little surprised to see the margin shortfall in GBS. And I guess you guys were too. I’m just surprised that it surprised you the way it did since you were already two months in when you gave the guidance. So, just maybe a little color on why the surprise and how long is it going to take to fix.
Mike SalvinoPresident and Chief Executive Officer
Well, Darren, so I’m not sure it’s a surprise, OK? So, when I look at what we did in terms of the investment, and the investment you can make pretty quick. The margin is based on the fact that — look, we’re investing in our global delivery network, all right? And what that means is we’re fixing the onshore/offshore mix of this company. We’re also investing in automation. But when you look at what we’ve done with our centers, which is basically we have a staffing bubble, all right, which means we had two people doing the job of one because we’re doing the knowledge transfer from onshore to offshore.
We also — when you look at Russia, right, we’ve scaled Serbia. We scaled Poland. We scaled Romania. So, from that standpoint, we increased that stuff.
And whether we increased it one month, two months, or three months, and I wouldn’t call it a massive surprise. The second part of the investment was the bench for GBS. And when I look at the demand for GBS, I think that’s prudent. So, we’re making some short-term calls that we think longer term are going to serve us incredibly well.
Ken SharpExecutive Vice President and Chief Financial Officer
Yes. And I would also add, Darren, I mean, there’s a lot of moving pieces in Q1. So, you think about the pension impact, Russia that Mike was talking about, dealing with it, the unprecedented move in FX. So, I would say, just maybe on the FX side, it did catch us off guard a little bit on the cost side and the concentration of U.S.
dollar, and we’re certainly working it back. And then, you know, our cost optimization, which we talked about in our scripts, and we’ve been building up to this trying to be really thoughtful with it and make sure that we build the knowledge transfer capability offshore to move to work as appropriate, and we’ve probably moved out a little slower on that than we would like. I think when you put all that in, it’s safe to say we missed our guide. I get your point about your two months into the year, but there’s just a lot of moving pieces in Q1.
Mike SalvinoPresident and Chief Executive Officer
And that’s Bryan, not Darren, correct?
Bryan KeaneDeutsche Bank — Analyst
Yeah. Sorry, it’s Bryan.
Mike SalvinoPresident and Chief Executive Officer
Bryan, sorry about calling you Darren. That’s not good. Sorry about that.
Bryan KeaneDeutsche Bank — Analyst
That’s all right. I’m sure, hopefully, Darren can come up with some other questions. But my one follow-up is I think the key then is going to be the confidence in the long-term outlook, which was reiterated. If margins are dropping, I think investors are going to lose confidence in the fiscal year ’24 outlook of adjusted EBIT margin of 10% to 11%.
Why is that still the right margin target? And how confident are you that you can hit that and that doesn’t have to eventually come down?
Mike SalvinoPresident and Chief Executive Officer
No. Two things, Bryan. I mean, the bottom line is we have — we are structurally fixing this business. So, when you look at the onshore/offshore piece, once we get there, we will have better margins in the GIS business.
And then that’s basically a machine. So, when you look at that, that’s why I called out, look, two years ago, we took cost out roughly $550 million, I believe, in the current year, $700 million in terms of annualized. And then we let it bed in. We make all of our decisions based on looking through the eyes of our customers and colleagues and then we knew we were going to take this out again.
So, when I look at that, all right, fair enough. So, the staffing bubble didn’t move as quick as we should have wanted. But at the end of the day, once we get done with ’23, we should be in a very good position to hit our FY ’24 numbers, and that’s why we reiterated them.
Bryan KeaneDeutsche Bank — Analyst
Great. Thanks for the color, guys.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Bryan. Sorry again. OK, Kelly Ann, who do we have next?
Operator
[Operator instructions] We’ll hear next from Rod Bourgeois with DeepDive Equity Research.
Rod BourgeoisDeepDive Equity Research — Analyst
Hey, guys. So, I have a question about your overall turnaround journey. You clearly showed some good turnaround progress through the March quarter, and then you’ve hit some bumps here in the June quarter. Also, during the June quarter, we saw reason for some concern that there could be some margin trade-offs that you would encounter as you pursue better growth.
So, my question is, is it appropriate to say that you’re hitting a number of margin trade-offs that are seemingly required to drive the revenue growth that you’re targeting? And if that’s an accurate portrayal, in your go-forward turnaround journey, how do you overcome the recent bumps in the road to reach your long-term margin targets? I mean, how do you get past the near-term trade-off in order to get to the long-term target? Thanks.
Mike SalvinoPresident and Chief Executive Officer
OK. So, Rod, let’s break this up into revenue and margin. And let’s start with the margin. So, in the short term, right, the decision we made was to invest in the GDN to hire the folks offshore so that we could transfer the work.
And when I look at that and we get through the knowledge transfer and put the Ukraine situation into Serbia, Poland, and Romania, look, we’re going to be in good shape. You’re going to see that we’re doing that in basically Q1 and Q2 because that’s the guide on margin. And then the margin literally increases through the back half of the year because you’ve got the machine working. So, that’s the way I would say that both short term, long term.
In terms of revenue short term, long term, we have two things going on. First, we built the bench. We invested in the bench in GBS. And you’ll see, we can see our GBS pipeline up.
We can see that the book-to-bill is still very solid. Then the other thing is, look, I’ve been very clear with you all, we are sorting out the GIS market. And those deals are there to be had in the market that we’re in, whether you think we’re in a recession or not. Any time we’re in this kind of market, there are not only more outsourcing deals, but they’re bigger.
And when they’re more and they’re bigger, customers usually want increased cost reductions, and we think we can command pricing that is really consistent with how we look at our margins long term, AKA, the 10% to 11%. So, now, that’s the way I see it, Rod. When you talk about basically where we’re at as a company, look, we also said this thing was never going to be a straight line. Great example of not being a straight line was free cash flow last year, right? Nobody thought when we started at minus 304 that we were going to get to 743.
So, my view is, look, we’re making good investments, the decision we’re making in the short term, we’ve got a good plan and high confidence will continue to create value. I hope people have taken to heart everything else we’ve done, right, in terms of the quality of the company, whether it’s the debt to capital allocation, whether it’s the improved governance score. And then I continue to look at consistently growing GBS. When a lot of other folks are struggling, that area is a good shining star.
Rod BourgeoisDeepDive Equity Research — Analyst
OK. Great. And then so let me just ask a quick follow-up on this. You’ve got some competitors, particularly in the infrastructure business that are really struggling.
And there’s a lot of messy, call it, messy contracts in that Infrastructure business historically. Are you seeing clients willing to pay a premium to sort of get out of a messy historical legacy contract and into something where the service can be better and with the client willing to invest in digital in a more modern approach to the infrastructure problem that they’re trying to solve? Are you seeing clients willing to pay up to move out of, you know, these legacy deals?
Mike SalvinoPresident and Chief Executive Officer
So, the short answer to your question is yes, and that’s what we’re focused on. So, let me give you some color around that. So, when you get to these points, Rod, where you’ve got these large deals and they’re paying up, we have to literally go through line item by line item in terms of why that’s appropriate. So, whether it’s inflationary costs, whether it’s cost of, hey, here’s the way the deal should have been constructed, to begin with, or whether or not it’s just — look, here’s the model that we will be using, all right, to make sure we’re delivering.
And let’s not walk past that last point, meaning here’s the model we will be using. Meaning a lot of times with some of this stuff, Rod, 100% offshore is not the right answer. So, you’ve got to have a nice mix of onshore/offshore. So, literally, those are the conversations we’re having with the demand in the market.
And it takes a little while to get them to understand that actually they’ve got a good price, and they’re not going to have to worry about the delivery moving forward. So, hopefully, that gives you the color, Rod, that you’re looking for.
Rod BourgeoisDeepDive Equity Research — Analyst
That’s helpful. Thanks, guys.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Rod. Kelly Ann, who’s the next question?
Operator
We’ll hear next from Jamie Friedman with Susquehanna.
Jamie FriedmanSusquehanna International Group — Analyst
The Analytics and Engineering business performed well. It was up almost 16% year over year. I was just curious because I would think of that as somewhat discretionary, but it still was a jug or not here. So, if you could just give us some context about why that may be performing well in this environment and how you see it going forward.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Jamie. So, basically, I’ll just go back to the example we gave you during the script. What we’re seeing with Analytics and Engineering is we’re able to deliver both increase — helping a client increase their revenues or growth and then decrease their cost. So, when I gave you the example during the script of the retailer and specifically the loyalty program, what’s going on there is we’re literally dealing with both the technology and the data.
And as you can imagine, with loyalty, there’s a lot of data. And instead of trying to deal with all the data, dealing with specific data so that their loyalty points can be used at the right moment, has really created a really nice situation for these retailers in the sense that they’ve seen more demand and then the costs have gone down. So, it’s interesting that you have categorized it as discretionary because a lot of times, these customers have dealt with both their infrastructure cloud, and now what they’re trying to deal with is this data and get more out of the technology they’ve put in place. And that’s what our Analytics and Engineering business does.
So, we’re proud about the $15.7 million. We expect that it’s going to continue to perform in double digits because that’s what it’s been doing for several quarters now. So, thanks for that question.
Jamie FriedmanSusquehanna International Group — Analyst
Thanks for that, Mike. And then, Ken, in terms of free cash flows, good free cash flow quarter. But I was wondering, any call-outs for next quarter or for the cadence for the year? You did mention the seasonality in the Q1, I heard you say that, but anything else we should be aware of in terms of cash flow?
Ken SharpExecutive Vice President and Chief Financial Officer
Yeah. No, I don’t think there’s anything, Jamie. I mean, I think the second quarter should be a good cash flow quarter and I think the rest of the year as well. So, I think we’re heading into kind of more cash generation going forward.
Jamie FriedmanSusquehanna International Group — Analyst
Got it. I’ll drop back in the queue. Thank you.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Jamie. Kelly Ann, next question?
Operator
That will be from Brad with BMO.
Brad ClarkBMO Capital Markets — Analyst
Thank you for taking my question. I wanted to start off asking about the application business within GBS and sort of the expected trajectory there. If it could perhaps flatten out to where it’s sort of flat on growth versus being sort of a detriment to growth. I know you mentioned the demand within broader DBS and, obviously, within Analytics and Engineering.
But could you hone in on what your sort of view is for that business and how it fits in strategically?
Mike SalvinoPresident and Chief Executive Officer
Well — OK. Well, strategically, it’s a key part of what we’re doing in GBS. And to break that business apart, right, there’s really four pieces. There’s a custom application.
That’s where we just build stuff from the ground up for clients, which we’re really good at. There’s an SAP enterprise piece, there’s an Oracle piece and then there’s a ServiceNow. And what we do is we do all four of those for clients. The demand that we’re seeing is particularly in custom apps, SAP and ServiceNow.
So, that negative 2% was negative 2% last quarter as well. And we do see that flattening out, all right, throughout the year. But that’s a good business for us. And again, what we’re leaning into is really the custom build.
And the reason why the custom build is we’re so good at that is because once you’re running that infrastructure, put the infrastructure with the applications. Typically, our engineers can develop good stuff. So, that’s a good business for us. Don’t lose sight of the fact that the performance of that is going to be just fine.
Brad, do you have another?
Brad ClarkBMO Capital Markets — Analyst
Yeah. Just a quick follow-up for Ken on the free cash flow. I believe you said it’s reflective of the margin sort of cadence is the reason for the $100 million difference. Can you just perhaps talk about the FX impact and how we should be thinking about that for through to free cash flow? You mentioned more stream on margins and revenue, and I just want to make sure I have that understanding.
Thank you.
Ken SharpExecutive Vice President and Chief Financial Officer
You know, I appreciate the question, Brad. We have about kind of a ballpark $800 million more in cost than U.S. dollars when you look at it kind of on a pro-rata basis. And so, therefore, when the dollar strengthens like it has, it’s caused not only the revenue dollars and profit dollars to come down, it’s caused margin compression as well.
And that’s what’s really impacting the margin in addition just to the dollars coming down.
Mike SalvinoPresident and Chief Executive Officer
Kelly Ann, let’s take the next question.
Operator
Thank you. That will come from Lisa Ellis with MoffettNathanson.
Lisa EllisMoffettNathanson — Analyst
Hey, good afternoon, guys. Mike, I just wanted to ask, this is a follow-up on the bookings dynamic and what you’re talking about, about kind of pricing those deals in a different way. Are there investments that you’re making or you’re realizing you need to make in your sales team and the go-to-market model to be able to sell this way to sort of shift to selling more value or sort of a different value proposition perhaps than they’ve done before? Or is this — do you view it just like literally very temporary with this quarter, and once you get these deals closed, you’re kind of off the races? Or is it something that requires a bit more investment?
Mike SalvinoPresident and Chief Executive Officer
Well, I mean, look, it is something that’s systemic that we’re putting in place in terms of DXC. And it’s not about, right, the sales folks. I mean, it’s about our reviews of those deals. And we got to be clear that we can hit those margins instead of hoping in the future that some things are going to happen, OK? And Lisa, as you know, those deals come to us, all right, with a certain price expectation because that’s the price they’ve been paying for several deals now or several years now.
As you know, those deals are a lot of times five, 10, 15 years old that these folks have been running those things. So, the clients are coming to us with a specific price for scope. And what we’re doing is sitting down and taking them back through the scope, taking them back through. Here’s why that was probably underbid, and then here’s how we’re going to deliver it for you.
And then obviously, we stack that up with the references that we have in the market so that they can hear from those references that we do deliver. Because that’s where those folks are at now. They’ve had enough fun with the people that they’ve been dealing with. There’s too much uncertainty as it relates to what’s going to happen with their company and so forth.
And that’s why I keep coming back. I know it sounds cliche, but the quality of company that we’ve built, that’s leading us to take on these new inquiries. So, it’s not so much what the sales team is doing. It’s literally the operating committee that I’ve established reviewing those deals and making sure we’re not going to do them at a lower price.
And if I need to get on these calls and say, hey, the book-to-bill was 0.87, do I really like to do that? No. But I also don’t like when the margin is going back, all right, especially on the new work. So, as you can see, Lisa, not only are we fixing the delivery model, but we’re also making sure we’re shutting off the funnel coming in that the deals should help us get to that 10% to 11% margin in FY ’24.
Lisa EllisMoffettNathanson — Analyst
OK. OK. And then my follow-up is on GIS. And apologies, I’m doing this out of my memory, so I might have it wrong, but my recollection is that when you initially set the 2024 outlook, your expectation for GIS was to get it to flattish or maybe modestly down, and it’s still running three quarters out at minus seven or so.
So, can you just help us a bit? I mean, GBS is humming along as you’ve highlighted very nicely, but can you help us a bit with sort of how we should think about bridging GIS over the next year or so to get to that 2024 number?
Mike SalvinoPresident and Chief Executive Officer
OK. Well, Lisa, thanks for the comments on GBS because, obviously, I’m very happy with that business, too. Look, taking the — or narrowing the decline of GIS by 80 basis points, you’re starting to see it’s heading in the right direction because we literally have stacked up the last three quarters at minus eight, minus 8.3, minus eight. So, literally breaking through that number and starting to push it down is solely focused on one thing and one thing only, and that’s the performance of Modern Workplace, OK? And it’s not that hard of an equation.
As Modern Workplace has gone from, I think, it was minus 19% last quarter to minus 16% this quarter, we’ve been very clear that we expect that that business is turned around. We have new work coming on. We’re seeing the work come on as Modern Workplace gets fixed, so does GIS. It’s literally that simple.
Lisa EllisMoffettNathanson — Analyst
OK. OK, great. Thank you.
Mike SalvinoPresident and Chief Executive Officer
Thanks, Lisa. Kelly Ann, any other questions?
Operator
At this time, Mike, I’d like to turn things back to you for closing remarks.
Mike SalvinoPresident and Chief Executive Officer
All right, Kelly Ann, thanks so much. Look, in closing, what I would tell you is that we’ve made some very good short-term decisions around investing in DXC. We think those are going to position us well in the future. I’m very proud of the quality of the company and the quality of customer relationships that we’ve built.
And the closing comment is we are laser-focused on making sure we take out this $500 million. And we’ve got a team of operators that is very good, and we’ve got high confidence like we did in FY ’21 that we will take the cost out again. So, with that, we’ll close the call, and I look forward to updating everybody in the fall on Q2. Kelly Ann, you can close the call.
Operator
[Operator signoff]
Duration: 0 minutes
John SweeneyHead of Marketing and Investor Relations
Mike SalvinoPresident and Chief Executive Officer
Ken SharpExecutive Vice President and Chief Financial Officer
Bryan BerginCowen and Company — Analyst
Bryan KeaneDeutsche Bank — Analyst
Rod BourgeoisDeepDive Equity Research — Analyst
Jamie FriedmanSusquehanna International Group — Analyst
Brad ClarkBMO Capital Markets — Analyst
Lisa EllisMoffettNathanson — Analyst
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How a faulty CrowdStike update crashed computers around the world

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How a faulty CrowdStike update crashed computers around the world

Airlines, banks, hospitals and other risk-averse organizations around the world chose cybersecurity company CrowdStrike to protect their computer systems from hackers and data breaches.

But all it took was one faulty CrowdStrike software update to cause global disruptions Friday that grounded flights, knocked banks and media outlets offline, and disrupted hospitals, retailers and other services.

“This is a function of the very homogenous technology that goes into the backbone of all of our IT infrastructure,” said Gregory Falco, an assistant professor of engineering at Cornell University. “What really causes this mess is that we rely on very few companies, and everybody uses the same folks, so everyone goes down at the same time.”

The trouble with the update issued by CrowdStrike and affecting computers running Microsoft’s Windows operating system was not a hacking incident or cyberattack, according to CrowdStrike, which apologized and said a fix was on the way.

But it wasn’t an easy fix. It required “boots on the ground” to remediate, said Gartner analyst Eric Grenier.

“The fix is working, it’s just a very manual process and there’s no magic key to unlock it,” Grenier said. “I think that is probably what companies are struggling with the most here.”

While not everyone is a client of CrowdStrike and its platform known as Falcon, it is one of the leading cybersecurity providers, particularly in transportation, healthcare, banking and other sectors that have a lot at stake in keeping their computer systems working.

“They’re usually risk-averse organizations that don’t want something that’s crazy innovative, but that can work and also cover their butts when something goes wrong. That’s what CrowdStrike is,” Falco said. “And they’re looking around at their colleagues in other sectors and saying, ‘Oh, you know, this company also uses that, so I’m gonna need them, too.’”

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Worrying about the fragility of a globally connected technology ecosystem is nothing new. It’s what drove fears in the 1990s of a technical glitch that could cause chaos at the turn of the millennium.

“This is basically what we were all worried about with Y2K, except it’s actually happened this time,” wrote Australian cybersecurity consultant Troy Hunt on the social platform X.

Across the world Friday, affected computers were showing the “blue screen of death” — a sign that something went wrong with Microsoft’s Windows operating system.

But what’s different now is “that these companies are even more entrenched,” Falco said. “We like to think that we have a lot of players available. But at the end of the day, the biggest companies use all the same stuff.”

Founded in 2011 and publicly traded since 2019, CrowdStrike describes itself in its annual report to financial regulators as having “reinvented cybersecurity for the cloud era and transformed the way cybersecurity is delivered and experienced by customers.” It emphasizes its use of artificial intelligence in helping to keep pace with adversaries. It reported having 29,000 subscribing customers at the start of the year.

The Austin, Texas-based firm is one of the more visible cybersecurity companies in the world and spends heavily on marketing, including Super Bowl ads. At cybersecurity conferences, it’s known for large booths displaying massive action-figure statues representing different state-sponsored hacking groups that CrowdStrike technology promises to defend against.

CrowdStrike CEO George Kurtz is among the most highly compensated in the world, recording more than $230 million in total compensation in the last three years. Kurtz is also a driver for a CrowdStrike-sponsored car racing team.

After his initial statement about the problem was criticized for lack of contrition, Kurtz apologized in a later social media post Friday and on NBC’s “Today Show.”

“We understand the gravity of the situation and are deeply sorry for the inconvenience and disruption,” he said on X.

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Richard Stiennon, a cybersecurity industry analyst, said this was a historic mistake by CrowdStrike.

“This is easily the worst faux pas, technical faux pas or glitch of any security software provider ever,” said Stiennon, who has tracked the cybersecurity industry for 24 years.

While the problem is an easy technical fix, he said, it’s impact could be long-lasting for some organizations because of the hands-on work needed to fix each affected computer. “It’s really, really difficult to touch millions of machines. And people are on vacation right now, so, you know, the CEO will be coming back from his trip to the Bahamas in a couple of weeks and he won’t be able to use his computers.”

Stiennon said he did not think the outage revealed a bigger problem with the cybersecurity industry or CrowdStrike as a company.

“The markets are going to forgive them, the customers are going to forgive them, and this will blow over,” he said.

Forrester analyst Allie Mellen credited CrowdStrike for clearly telling customers what they need to do to fix the problem. But to restore trust, she said there will need to be a deeper look at what occurred and what changes can be made to prevent it from happening again.

“A lot of this is likely to come down to the testing and software development process and the work that they’ve put into testing these kinds of updates before deployment,” Mellen said. “But until we see the complete retrospective, we won’t know for sure what the failure was.”

___

Associated Press writer Alan Suderman in Richmond, Virginia, contributed to this report.

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Worldwide IT outage: Airlines rush to get back on track

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Worldwide IT outage: Airlines rush to get back on track

Transport providers, businesses and governments on Saturday are rushing to get all their systems back online after long disruptions following a widespread technology outage.

The biggest continuing effect has been on air travel. Carriers canceled thousands of flights on Friday and now have many of their planes and crews in the wrong place, while airports facing continued problems with checking in and security.

At the heart of the massive disruption is CrowdStrike, a cybersecurity firm that provides software to scores of companies worldwide. The company says the problem occurred when it deployed a faulty update to computers running Microsoft Windows, noting that the issue behind the outage was not a security incident or cyberattack.

Here’s the Latest:

Microsoft: 8.5 million devices on its Windows system were affected

Microsoft says 8.5 million devices running its Windows operating system were affected by a faulty cybersecurity update Friday that led to worldwide disruptions.

A Saturday blog post from Microsoft was the first estimate of the scope of the disruptions caused by cybersecurity firm CrowdStrike’s software update.

“We currently estimate that CrowdStrike’s update affected 8.5 million Windows devices, or less than one percent of all Windows machines,” said the blog post from Microsoft cybersecurity executive David Weston.

“While the percentage was small, the broad economic and societal impacts reflect the use of CrowdStrike by enterprises that run many critical services.”

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Weston said such a significant disturbance is rare but “demonstrates the interconnected nature of our broad ecosystem.” Windows is the dominant operating system for personal computers around the world.

Austrian doctors’ group calls for better data protection for patients

In Austria, a leading doctors organization said the global IT outage exposed the vulnerability of health systems reliant on digital systems.

“Yesterday’s incidents underscore how important it is for hospitals to have analogue backups” to safeguard patient care, Harald Mayer, vice president of the Austrian Chamber of Doctors, said in a statement on the organization’s website.

The organization called on governments to impose high standards in patient data protection and security and on health providers to train staff and put systems in place to manage crises.

“Happily, where there were problems, these were kept small and short-lived and many areas of care were unaffected” in Austria, Mayer said.

Germany warns of scams after major IT outage

BERLIN — The German government’s IT security agency says numerous companies are still struggling with the consequences of a far-reaching technology outage.

“Many business processes and procedures have been disturbed by the breakdown of computer systems,” the BSI agency said on its website.

But the agency also said Saturday that many impacted areas have returned to normal.

It warned that cybercriminals were trying to take advantage of the situation through phishing, fake websites and other scams and that “unofficial” software code was in circulation.

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The agency said it was not yet clear how faulty code ended up in the CrowdStrike software update blamed for triggering the outage.

European airports appear to be close to normal

LONDON — Europe’s busiest airport, Heathrow, said it is busy but operating normally on Saturday. The airport said in a statement that “all systems are back up and running and passengers are getting on with their journeys smoothly.“

Some 167 flights scheduled to depart from U.K. airports on Friday were canceled, while 171 flights due to land were axed.

Meanwhile, flights at Berlin Airport were departing on or close to schedule, German news agency dpa reported, citing an airport spokesman.

Nineteen flights took off in the early hours of Saturday after authorities exempted them from the usual ban on night flights.

On Friday, 150 of the 552 scheduled inbound and outbound flights at the airport were canceled over the IT outage, disrupting the plans of thousands of passengers at the start of the summer vacation season in the German capital.

German hospital slowly restoring its systems after widespread cancellations

BERLIN — The Schleswig-Holstein University Hospital in northern Germany, which on Friday canceled all elective surgery because of the global IT outage, said Saturday that it was gradually restoring its systems.

In a statement on its website, it forecast that operations at its two branches in Kiel and Luebeck would return to normal by Monday and that “elective surgery can take place as planned and our ambulances can return to service.”

Britain’s transport system still trying to get back on track

LONDON — Britain’s travel and transport industries are struggling to get back on schedule after the global security outage with airline passengers facing cancellations and delays on the first day of summer holidays for many school pupils.

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Gatwick Airport said “a majority” of scheduled flights were expected to take off. Manchester Airport said passengers were being checked in manually and there could be last-minute cancellations.

The Port of Dover said it was seeing an influx of displaced air passengers, with hourlong waits to enter the port to catch ferries to France.

Meanwhile, Britain’s National Cyber Security Center warned people and businesses to be on the lookout for phishing attempts as “opportunistic malicious actors” try to take advantage of the outage.

The National Cyber Security Center’s former head, Ciaran Martin, said the worst of the crisis was over, “because the nature of the crisis is that it went very wrong very quickly. It was spotted quite quickly and essentially it was turned off.”

He told Sky News that some businesses would be able to get back to normal very quickly, but for sectors such as aviation it would take longer.

“If you’re in aviation, you’ve got people, planes and staffs all stranded in the wrong place… So we are looking at days. I’d be surprised if we’re looking at weeks.”

Germany airline expects most of its flights to run normally

BERLIN — Eurowings, a budget subsidiary of Lufthansa, said it expected to return to “largely scheduled” flight operations on Saturday.

On Friday, the global IT outage had forced the airline to cancel about 20% of its flights, mostly on domestic routes. Passengers were asked to take trains instead.

“Online check-in, check-in at the airport, boarding processes, booking and rebooking flights are all possible again,” the airline said Saturday on X. “However, due to the considerable extent of the global IT disruption there may still be isolated disruptions” for passengers, it said.

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Delta Air Lines and its regional affiliates have canceled hundreds of flights

DALLAS — Delta Air Lines and its regional affiliates canceled more than a quarter of their schedule on the East Coast by midafternoon Friday, aviation data provider Cirium said.

More than 1,100 flights for Delta and its affiliates have been canceled.

United and United Express had canceled more than 500 flights, or 12% of their schedule, and American Airlines’ network had canceled 450 flights, 7.5% of its schedule.

Southwest and Alaska do not use the CrowdStrike software that led to the global internet outages and had canceled fewer than a half-dozen flights each.

Portland, Oregon, mayor declares an emergency over the outage

PORTLAND, Ore. — Mayor Ted Wheeler declared an emergency Friday after more than half of the city’s computer systems were affected by the global internet outage.

Wheeler said during a news conference that while emergency services calls weren’t interrupted, dispatchers were having to manually track 911 calls with pen and paper for a few hours. He said 266 of the city’s 487 computer systems were affected.

Border crossings into the US are delayed

SAN DIEGO — People seeking to enter the U.S. from both the north and the south found that the border crossings were delayed by the internet outage.

The San Ysidro Port of Entry was gridlocked Friday morning with pedestrians waiting three hours to cross, according to the San Diego Union-Tribune.

Even cars with people approved for a U.S. Customers and Border Protection “Trusted Traveler” program for low-risk passengers waited up to 90 minutes. The program, known as SENTRI, moves passengers more quickly through customs and passport control if they make an appointment for an interview and submit to a background check to travel through customs and passport control more quickly when they arrive in the U.S.

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Meanwhile, at the U.S.-Canada border, Windsor Police reported long delays at the crossings at the Ambassador Bridge and the Detroit-Windsor tunnel.

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European Union accuses Microsoft of breaching antitrust rules by bundling Teams with office software

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European Union accuses Microsoft of breaching antitrust rules by bundling Teams with office software

LONDON (AP) — Microsoft violated European Union antitrust rules with “possibly abusive” practices by tying its Teams messaging and videoconferencing app to its widely used business software, the bloc said.

The European Commission said Monday it informed Microsoft of its preliminary view that the U.S. tech giant has been “restricting competition” by bundling Teams with core office productivity applications such as Office 365 and Microsoft 365.

The commission, the 27-nation bloc’s top antitrust enforcer, said it suspects Microsoft might have granted Teams a “distribution advantage” by not giving customers a choice on whether to have Teams when they purchased the software. The advantage might have been widened by limits on the ability of rival messaging apps to work with Microsoft software, it said.

“We are concerned that Microsoft may be giving its own communication product Teams an undue advantage over competitors, by tying it to its popular productivity suites for businesses,” Margrethe Vestager, the commission’s executive vice-president for competition policy, said in a statement.

“And preserving competition for remote communication and collaboration tools is essential as it also fosters innovation on these markets.”

The commission took aim at Microsoft a day after accusing Apple of breaching the bloc’s new digital competition rulebook, in a flurry of regulatory action underlining Brussels’ leading role as a watchdog for Big Tech companies.

Microsoft made some changes last year in an effort to head off an penalty, including offering the software packages without Teams for European customers. But the commission said Tuesday the changes are not enough to address its concerns and that it needs to do more to “restore competition.”

“Having unbundled Teams and taken initial interoperability steps, we appreciate the additional clarity provided today and will work to find solutions to address the Commission‘s remaining concerns.” Microsoft President Brad Smith said in a prepared statement.

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In April, the company also gave customers worldwide the option to get Microsoft 365 and Office 365 without Teams. The two software suites include programs like Word, Excel and Outlook.

Microsoft now has a chance to respond to the accusations, formally known as a statement of objections, before the commission makes its final decision. The company could face a fine worth up to 10% of its annual global revenue, or be forced to carry out “remedies” to satisfy the competition concerns.

The commission opened its investigation in July 2023 after rival Slack Technologies, which makes popular workplace messaging software, filed a complaint with Brussels. Alfaview, which makes videoconferencing software, also filed a separate complaint.

Slack, owned by business software maker Salesforce, had alleged that Microsoft abused its market dominance to eliminate competition — in violation of EU laws.

“The Statement of Objections issued today by the European Commission is a win for customer choice and an affirmation that Microsoft’s practices with Teams have harmed competition,” Salesforce President Sabastian Niles said. “We appreciate the Commission’s thorough investigation of Slack’s complaint and urge the Commission to move towards a swift, binding, and effective remedy that restores free and fair choice and promotes competition, interoperability, and innovation in the digital ecosystem.”

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